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P-EBT Pandemic Electronic Benefit Information

General P-EBT Information

 

  • The link for P-EBT Round 4 appeals is located here. If you do not see your child in the dropdown when submitting a P-EBT appeal, please call the Help Desk at 833-419-3210.

 

  • For the 2022-23 school year, a new attendance code (Y) was added to record absences due to quarantine or self-isolation in support of the P-EBT program.  After further discussion and clarification, the following attendance codes will be adjusted:
    • "D" - Absence due to quarantine or self-isolation where student is actively participating in remote learning.  This code will be disabled for SY 2022-23 going forward.  Per State Board Rule, the option for interactive remote learning while quarantined is no longer allowed 
      • and the "D" code should no longer be used.
      • "Y" - Absent due to quarantine or self-isolation (excused).
      • "Z" - (NEW) Absent due to quarantine or self-isolation (unexcused).  
    • Once implemented, districts should only use either the Y or Z code to record students absent due to quarantine or self-isolation events.  All other attendance codes will remain the same for the 2022-23 school year. 

 

  • Benefits are reflected in the parent portal here.
    • If you have discarded your card and need to request a new one, please visit www.connectebt.com to request a new P-EBT card or call 1 (888) 997-9444. You can also call the P-EBT assistance line at (833) 419-3210.
    • If you think your student qualifies but you have not received funds on your card, call the P-EBT assistance line at (833) 419-3210.
    • Families who would like to appeal would access the Appeals Online Portal: https://www.tn.gov/humanservices/p-ebt/p-ebt-appeals-process.html or call (833) 496-0661.
    • P-EBT numbers: ​
  • School District: 833-312-3176​ (formerly 629-220-2000)
  • Parent Line: 833-419-3210
  • If districts or parents call the old numbers, they will receive the following recordings:
    • School District Line - Recording: “Thank you for calling the P-EBT District Support Center.  This number is no longer in service and has transferred to 833-312-3176.  We will be happy to assist you at 833-312-3176.”
    • Parent Line - Recording: “Thank you for calling the P-EBT Support Center.  This number is no longer in service and has transferred to 833-419-3210. We will be happy to assist you at 833-419-3210”